Additional Phone Numbers
Contact Center: (408) 282-0700 or (800) 282-6212
Representatives are available: Monday – Friday 8:00am – 6:00pm, Saturday 9:30am – 2:30pm
CO-OP ATM Locator (24 hour access to ATM locations): (888) SITE-COOP
Direct Connect 24 Telephone Banking: (408) 282-0700, press 4 or (800) 282-6212, press 4
Text Banking: Text 96865
Fax Number: (408) 441-1549
Consumer Lending 408-282-0783 / 800-282-6212 option 3, then option 2
Monday – Friday 9:00 am – 6:00 pm, Saturday 9:30 am – 2:30 pm
Mortgage Lending 408-282-0742 / 800-282-6212 option 3, then option 1
Monday – Friday 9:00 am – 6:00 pm
Lost or Stolen VISA Check Cards (Debit Cards): (408) 282-0700 or (800) 282-6212
Fraud Detection Message Center (Debit Cards): 1-833-735-1897
Lost or Stolen VISA Credit Cards: (855) 319-8505 (toll free) or (301) 945-9948
VISA Credit Card Inquiries & Disputes (24/7 cardholder service): (855) 319-8505
BALANCE Financial Fitness Counselors: (888) 456-2227